1. Help Center
  2. Chargebacks
  3. Suggested Evidence for Submission

Consumer Complaints

Consumer complaint chargebacks usually require the merchant to prove the goods/service were delivered as described on the merchant’s website. With this chargeback type the merchant is required to prove the customer is not entitled to a refund.

Evidence can include:

  • Invoice
  • Proof of Delivery
    • Proof of delivery
    • Documentation of customer’s signature upon delivery
    • Tracking logs including tracking number and shipment provider
    • Shipping label
    • Photo evidence from carrier
  • Customer Communication
  • Terms of Use
    • Return Policy 
    • Cancellation Policy
    • Tax/VAT/Customs Policy
    • Policy regarding damaged or defective merchandise  
    • Policy regarding lost or stolen merchandise