Consumer complaint chargebacks usually require the merchant to prove the goods/service were delivered as described on the merchant’s website. With this chargeback type the merchant is required to prove the customer is not entitled to a refund.
Evidence can include:
- Invoice
- Proof of Delivery
- Proof of delivery
- Documentation of customer’s signature upon delivery
- Tracking logs including tracking number and shipment provider
- Shipping label
- Photo evidence from carrier
- Customer Communication
- Terms of Use
- Return Policy
- Cancellation Policy
- Tax/VAT/Customs Policy
- Policy regarding damaged or defective merchandise
- Policy regarding lost or stolen merchandise