Transaction states can be found throughout the Reach Admin to show the client the state of a transaction.
The meaning of each transaction state is found below:
Transaction State |
Definition |
Authentication Pending |
Refers to offline transactions only, the shopper has been redirected to the third party and/or has been given the information they need to pay offline, however payment has not yet been made. |
Authentication Required |
The shopper needs to authenticate with a third party, e.g. PayPal, or they need to get information from a third party, e.g. Boleto, on how to pay offline. |
Authorized |
The payment card or account has been authorized for the requested amount of the order. |
Authorization Failed |
The payment card or account could not be authorized for the requested amount of the order. This is generally due to a rejection by the card issuer or account provider, or the user has cancelled the transaction on the payment site. |
Cancel Pending |
(Precedes ‘Cancelled’) The request to cancel has been sent, awaiting response. |
Cancelled |
The order has been cancelled due to expiry of authorization, suspected fraud, or manual intervention. |
Commit Accepted |
The ‘Capture’ request has been received by the receiving party |
Commit Pending |
A request has been sent to confirm the order and ‘capture’ funds from the shopper’s selected payment method (e.g. A request is sent to the acquiring bank to capture funds from the issuing bank) |
Completed |
The foreign exchange component of the order has been successfully completed. This is the final transaction state. |
Created |
A request has been received by Reach. This is the first status for all orders. |
Payment Failed |
The ‘Capture’ request was not accepted by the receiving party or we were provided a ‘Not Ok’ response. |
Payment Processed |
The ‘Capture’ request has been confirmed as successful and funds have been captured. |
Rejected |
The order has been cancelled due to suspected fraud |