Fraud chargebacks require the merchant to provide compelling evidence that proves the cardholder authorized the transaction.
Evidence can include:
- Invoice
- Proof of Delivery
- Proof of delivery
- Documentation of customer’s signature upon delivery
- Tracking logs including tracking number and shipment provider
- Shipping label
- Photo evidence from carrier
- Customer communication evidence originating from the customer acknowledging that they placed the order
- Previous Undisputed Order Information: Document should include visible matching data points
- Fraud Reports/Data