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  2. Chargebacks
  3. Suggested Evidence for Submission

Fraud Chargebacks

Fraud chargebacks require the merchant to provide compelling evidence that proves the cardholder authorized the transaction. 

Evidence can include:

  • Invoice
  • Proof of Delivery
    • Proof of delivery 
    • Documentation of customer’s signature upon delivery
    • Tracking logs including tracking number and shipment provider
    • Shipping label
    • Photo evidence from carrier
  • Customer communication evidence originating from the customer acknowledging that they placed the order
  • Previous Undisputed Order Information: Document should include visible matching data points
  • Fraud Reports/Data