Chargeback Communication and Evidence Gathering
      Back to home
      1. Help Center
      2. Chargebacks
      3. Chargeback Communication and Evidence Gathering

      How long does a merchant have to respond to a dispute?

      Timelines will depend on the dispute type according to the following timelines:

      • Chargeback disputes: 5 calendar days from email notification
      • Request for Information (RFI's): 5 calendar days from email notification
      • PayPal Disputes: 20 calendar days from email notification
      • PayPal Claims: 10 calendar days from email notification