An email notification from the Reach Compliance and Risk team will be sent to the merchant directly requesting specific evidence such as the invoice, tracking information, proof of shipping, proof of delivery, communication with the card holder (if any), among other documents needed based on the type of dispute.
The received evidence will be formatted into a dispute response which is submitted to the issuing bank for review.
Once a final outcome is received, the outcome will be communicated on the original email notification.