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  2. Chargebacks
  3. Suggested Evidence for Submission

Processing Disputes

Processing dispute chargebacks usually require the merchant to prove the customer was displayed the correct order amount at checkout, or that the order is not a duplicate by proving a significant difference between previous orders. 

Evidence can include:

  • Invoice
  • Proof of Delivery
    • Proof of delivery
    • Documentation of customer’s signature upon delivery
    • Tracking logs
    • Shipping label
    • Photo evidence from carrier
  • Payment log information
    • Proof of the amount charged and displayed at checkout
    • Proof the transaction is not a duplicate order
      • Transaction history that indicates a single order was placed
      • Compelling evidence that proves two orders are significantly different through timestamps, item(s) ordered, alternate information entered at checkout like shipping address, email address, etc. 
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